Privacy Policy for batjjli
Your privacy matters to us. This Privacy Policy explains precisely what personal data batjjli collects from players across Bangladesh, how we use it, who we share it with, and how we keep it safe. We are committed to transparent, responsible data practices in full accordance with applicable data protection principles.
Six Privacy Principles We Live By
These principles frame how batjjli approaches data responsibility every day — from your first registration to your last withdrawal.
Data Minimisation
We only collect personal data that is strictly necessary to provide our services. If a piece of information is not required for account management, payments, or legal compliance, we do not ask for it.
Purpose Limitation
Your data is collected for specific, explicit, and legitimate purposes. batjjli does not repurpose your personal information for uses unrelated to operating the platform, processing your transactions, or meeting regulatory obligations.
Security by Default
All data transmitted between your device and the batjjli platform is protected by 256-bit SSL encryption. Sensitive data at rest — including payment credentials and identity documents — is stored using industry-standard encryption protocols.
Your Rights, Always
You have the right to access, correct, export, and request deletion of your personal data at any time. batjjli will respond to all verified data subject requests within 30 days of receipt, free of charge for the first request per 12-month period.
No Selling of Data
batjjli does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is shared only with service providers who are contractually obligated to handle it in accordance with this Privacy Policy.
Clear Retention Limits
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised so it can no longer identify you.
Information We Collect
batjjli collects personal data in several ways: directly from you when you register and use the platform, automatically through your device and browser interactions, and from trusted third-party sources such as payment processors and identity verification providers. The types of information we collect fall into the following categories.
Registration & Identity Data
When you create a batjjli account, we collect your full name, date of birth, email address, Bangladesh mobile number, and your preferred payment method details. This information is essential to create and manage your account, verify your age and identity, and process financial transactions correctly.
Identity Verification Documents
To comply with our age verification and anti-money-laundering obligations, we may request copies of government-issued identification such as your National Identity Card (NID), passport, or driving licence. These documents are processed securely and are used solely for verification purposes.
Financial & Transaction Data
We collect records of all deposits, withdrawals, bets placed, and game outcomes associated with your account. This includes transaction amounts in Bangladeshi Taka (৳ BDT), timestamps, payment method identifiers (e.g., your bKash or Nagad mobile number), and transaction reference numbers. This data is required for payment processing, dispute resolution, and regulatory compliance.
Technical & Device Data
When you access batjjli, our servers automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data helps us maintain platform security, detect fraud, and improve the user experience for players across Dhaka, Chittagong, Sylhet, Khulna, and other regions of Bangladesh.
Behavioural & Usage Data
We record how you interact with the batjjli platform — which games you play, how long you spend in each session, which promotions you view, and your betting patterns. This data supports responsible gaming monitoring, personalised content delivery, and platform performance optimisation.
Communications Data
If you contact the batjjli support team via live chat, WhatsApp, or email, we retain a record of those communications. This allows us to track complaint resolution, maintain service quality, and refer back to prior discussions when handling follow-up queries.
How We Use Your Data
batjjli processes your personal data only where we have a lawful basis for doing so. The primary bases we rely on are: performance of the contract between you and batjjli (i.e., providing the platform services you have signed up for), compliance with our legal obligations, our legitimate business interests, and — where required — your explicit consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Registration & identity data | Contract performance |
| Age & identity verification | Identity documents, date of birth | Legal obligation |
| Processing deposits & withdrawals | Financial & transaction data | Contract performance |
| Fraud prevention & AML compliance | Technical, financial, behavioural data | Legal obligation & legitimate interest |
| Responsible gaming monitoring | Behavioural & usage data | Legal obligation & legitimate interest |
| Customer support | Communications & account data | Contract performance |
| Promotional communications | Email address, mobile number | Consent (opt-in) |
| Platform analytics & improvement | Technical & behavioural data (anonymised) | Legitimate interest |
Where we rely on your consent to send promotional communications — such as bonus offers, seasonal promotions tied to BPL fixtures, Eid campaigns, or new game announcements — you may withdraw that consent at any time by updating your communication preferences in Account Settings or by contacting our support team.
Data Sharing & Third Parties
batjjli does not sell or rent your personal data to any third party. We share data only where it is necessary to deliver our services, meet legal requirements, or protect the integrity of the platform. The following categories of third parties may receive limited personal data under strict data-processing agreements.
Payment Service Providers
To process your deposits and withdrawals in Bangladeshi Taka, batjjli shares necessary financial data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank, as well as international card networks Visa and Mastercard. These providers receive only the data required to execute the specific transaction — they do not receive your full gaming history or behavioural data.
Identity Verification Providers
When account verification is required, we may engage a third-party identity verification service to authenticate the documents you provide. These providers process your identification data under a data-processing agreement with batjjli and are prohibited from using your data for any purpose other than the verification requested.
Game Technology Providers
Game studios and software providers — including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi — may receive a pseudonymous session identifier and game round data to power the games you play on the batjjli platform. These providers do not receive your full name, NID, or financial account details.
Legal & Regulatory Authorities
batjjli may be required to disclose personal data to law enforcement agencies, financial intelligence units, or courts of competent jurisdiction in response to a lawful request, subpoena, or court order. In such cases, we will disclose only the minimum information required by law and, where permitted, will notify you of the disclosure.
Data Security & Retention
batjjli takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures are reviewed and updated regularly to reflect evolving best practices in information security.
Technical Safeguards
- SSL/TLS Encryption: All data in transit between your device and batjjli servers is encrypted using 256-bit SSL/TLS technology. Look for the padlock icon in your browser address bar when visiting the platform.
- Encrypted Storage: Sensitive data at rest — including identity documents and payment credentials — is stored using AES-256 encryption on access-controlled, audited server infrastructure.
- Two-Factor Authentication: Account access can be protected with 2FA, which requires a one-time PIN sent to your registered Bangladesh mobile number at each login from an unrecognised device.
- Intrusion Detection: Our infrastructure is monitored 24/7 by automated intrusion detection systems. Anomalous access patterns trigger immediate security alerts for review by our technical team.
Organisational Safeguards
- Access to personal data is restricted on a strict need-to-know basis. Only staff whose role requires access to specific data categories are granted that access.
- All batjjli personnel with access to personal data are bound by confidentiality obligations and receive regular data protection training.
- Third-party processors are subject to mandatory data security requirements under their contracts with batjjli.
Data Retention Periods
We retain personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal & regulatory compliance |
| Identity verification documents | 5 years from verification date | AML / KYC legal obligation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping law |
| Support communication logs | 3 years from last communication | Dispute resolution |
| Technical / server logs | 90 days (rolling) | Security monitoring |
| Anonymised analytics data | Indefinite (no personal identifiers) | Platform improvement |
Once a retention period expires, the relevant data is securely deleted from active systems and any backup archives within a reasonable subsequent purge cycle. Where complete deletion is not immediately possible due to backup architecture, the data is isolated and protected from further processing until deletion is completed.
Your Rights as a Data Subject
As a player on the batjjli platform, you have a number of rights with respect to the personal data we hold about you. batjjli is committed to honouring these rights promptly and without unnecessary barriers.
- Right of Access: You may request a copy of the personal data batjjli holds about you at any time. We will provide this in a clear, structured format within 30 days of your verified request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your mobile number) can be made directly within Account Settings. For corrections to identity documents or payment records, contact the support team.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires us to retain it. Please note that certain data — particularly financial transaction records — must be retained for the periods specified above to meet our legal obligations, and cannot be erased on request during that retention window.
- Right to Restriction of Processing: You may ask batjjli to restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
- Right to Data Portability: You may request a copy of the personal data you provided to batjjli in a machine-readable format, to transfer to another service provider where technically feasible.
- Right to Object: You have the right to object to processing based on our legitimate interests, including direct marketing communications. Once you object to marketing, batjjli will cease those communications immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, contact the batjjli Data Protection team at support@batjjli with the subject line "Data Subject Request". Please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to prevent unauthorised disclosure of personal data.
Payment Data & Financial Privacy
batjjli treats financial data with the highest level of care and sensitivity. We understand that payment information is among the most sensitive categories of personal data our players entrust to us, and we apply correspondingly stringent controls to its handling.
When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank, the payment transaction is processed directly through the respective payment provider's secure infrastructure. batjjli does not store your full card number, card CVV, mobile banking PIN, or internet banking password on our servers at any point. We receive only a transaction reference and confirmation status from the payment provider.
The mobile number associated with your bKash or Nagad account is stored in pseudonymised form within the batjjli transaction ledger, linked to your player account ID rather than your full name, to reduce the risk of re-identification in the event of an unauthorised access attempt.
- All deposit and withdrawal records are encrypted at rest using AES-256 encryption.
- Payment data is accessible only to the batjjli Finance and Compliance teams, on a strict need-to-know basis.
- Transaction records are retained for seven years in compliance with financial record-keeping obligations.
- batjjli will never ask you to share your bKash PIN, Nagad PIN, or banking password with our support team. Any request for such credentials should be treated as a fraudulent communication.
Policy Updates & Contact
batjjli reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email to their registered address and by a prominent notice on the batjjli platform for a period of at least 14 days following the change. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Continued use of the batjjli platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and may request account closure by contacting the support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way batjjli handles your personal data, please reach out to us through any of the following channels:
- Email: support@batjjli — please use the subject line "Privacy Enquiry" for the fastest response.
- Live Chat: Available 24/7 directly on the batjjli platform.
- WhatsApp: Available 24/7 for account-related privacy queries.
- Response Time: All privacy-related enquiries are acknowledged within 24 hours and resolved within 10 business days (Bangladesh Standard Time, UTC+6).
Play with Confidence at batjjli
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